📅 Booking & Availability
How far in advance should I book?
Full-service orders (delivery and setup) must be booked at least 1 week in advance, and we recommend 2–4 weeks, especially for weekends in spring and summer. DIY Pickup orders can be booked up to 24 hours before the Friday pickup window. The sooner you book, the better your chances of getting your preferred date and equipment.
How do I get a quote?
The easiest way is to fill out our online quote form or call us at (571) 581-9681. Tell us your event date, location, and what you need and we'll get back to you fast — usually within a few hours.
Do I need a deposit?
Yes, we require a deposit to hold your reservation. The deposit amount and payment details will be confirmed when we send your booking form.
Do I need to sign anything?
Yes. Every reservation is covered by our Equipment Rental Agreement, which sets out payment terms, cancellation policy, and liability terms. If you book online with a deposit, you accept it electronically by checking a box at checkout, and we email you a completed copy for your records. If you're being invoiced as a business or organization, our team confirms acceptance with you as part of setting up your invoice.
Can I change or cancel my reservation?
Life happens! Contact us as soon as possible if you need to change your date or cancel. Our full cancellation policy is set out in our Equipment Rental Agreement.
Do you deliver on weekends?
Yes! We deliver 7 days a week, including weekends. Weekend slots fill up fast in the spring and summer, so don't wait.
🚚 Delivery & Setup
Is delivery and setup included?
With Full-Service orders, yes, always — we deliver your rentals, set everything up, and come back to break it down and pick everything up when you're done. The delivery charge is based on your location and calculated at checkout when you enter your zip code. If you'd rather skip the delivery fee, you can also choose DIY Pickup for eligible items and collect them yourself.
What areas do you serve?
We serve Manassas, Woodbridge, Dale City, Lake Ridge, Occoquan, and all of Prince William County. We also serve other Northern Virginia and DMV areas — just ask and we'll let you know if we can reach you.
How long does setup take?
Setup time depends entirely on the size of your order — a tent alone takes a minimum of 2 hours. We'll schedule a delivery window with you when you book.
What time will you deliver?
We coordinate a delivery window with you during the booking process. We do our best to work around your schedule and arrive on time — that's a promise.
Do I need to be home during delivery?
Yes, we ask that an adult (18+) be present at delivery and pickup so we can confirm placement and get your sign-off.
🚗 DIY Pickup
What is DIY Pickup?
DIY Pickup lets you collect eligible rentals yourself instead of paying for delivery and setup. You pick up Friday, 5:00–8:00 PM, and return everything by Sunday, 8:00 PM, with no delivery fee. If you'd like delivery and setup, choose Full-Service instead. See our DIY Rentals page for the full details.
How is DIY Pickup priced?
Each DIY-eligible item has one set weekend price, which is the same as its listed daily rate. That covers the full Friday pickup to Sunday return, so you aren't charged for three separate days.
Can I pick up on a different day?
No. DIY Pickup is only available for the Friday 5:00–8:00 PM pickup window with return by Sunday 8:00 PM. For any other dates, book Full-Service delivery instead. Full-service orders must be booked at least 1 week in advance.
Where do I pick up my rentals?
We'll email and text you the exact pickup address and instructions once your reservation is confirmed and paid.
What items are available for DIY pickup?
Most tables, chairs, games, décor, and small equipment are DIY-eligible. Large or crew-required items — like tents 20x20 and larger — always require full-service delivery and setup. Each product page shows whether an item is DIY-eligible.
What if my order includes something that isn't DIY-eligible?
If your cart includes even one full-service-only item, the whole order is delivered and set up by our crew, so everything arrives together. You can always split a large tent into a separate full-service order and DIY the rest.
What kind of vehicle do I need?
That depends on what you're renting — tables and chairs generally fit in an SUV or pickup, while larger orders may need a van or trailer. We'll let you know if we think your vehicle isn't a good fit when we confirm pickup details.
What happens if I return items late?
Equipment not returned by the Sunday 8:00 PM deadline is charged its daily rental rate for each additional day (or part of a day) until it's returned — see our Equipment Rental Agreement for the exact terms.
🛡️ Equipment & Safety
How clean is your equipment?
Very. Every piece of equipment is cleaned and sanitized after every use and inspected for any damage before delivery. We take cleanliness seriously.
What if something gets damaged?
Accidents happen. Contact us right away if something is damaged during your event. We'll work with you to resolve it fairly — damage terms are outlined in our Equipment Rental Agreement.
What happens if there's bad weather?
If severe weather is in the forecast, contact us 24–48 hours before your event to discuss options. Canopy tents are water-resistant but we don't recommend them in severe weather conditions.
What surfaces can tents be installed on?
We can set up on grass, concrete, or asphalt. On hard surfaces we use weighted ballasts instead of stakes. Let us know your surface type when booking.
Do tables and chairs come with linens?
Table linens are not included by default but may be available as an add-on. Ask when you request your quote.
Is there a minimum order?
We don't have a strict minimum order. Our packages are a great way to bundle items at a great value. Delivery is included with every order — the delivery charge is based on your zip code and calculated at checkout.
Still Have Questions?
We're happy to help. Give us a call at (571) 581-9681 or fill out our quote form and we'll get back to you fast.
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